Department of Motor Vehicles
GARY J. DeFILIPPO, Commissioner
Anthony D. Portanova, Deputy Commissioner
William Ramirez, Deputy Commissioner
Established - 1917
Statutory authority – CGS Title 14
Central office – Rowland State Government Center,
55 West Main Street,
Waterbury, CT 06702
Number of full-time employees - 805
Recurring operating expenses - $14.15 million
Organizational structure - Five Bureaus
To deliver high-quality, innovative services to our customers and to promote highway safety for the public. Our vision is a continuously improving DMV, without walls, without lines and within budget.
The Department of Motor Vehicles’ (DMV’s) major responsibilities include: insuring highway safety through enforcement of the statutes regarding motor vehicles and their operation; issuing credentials for motor vehicle operators, their vehicles and for companies involved in vehicle-related businesses; collecting revenue, part of which is allocated for the construction and maintenance of highways; collecting and storing records on operators, vehicles and revenues and making such available to authorized persons and agencies; and, imposing sanctions on those who violate motor vehicle laws and regulations. In this regard, DMV issued more than 155 thousand notices of pending license and/or registration suspensions, one-third of which pertained to motorists who had failed to appear in court to satisfy a traffic violation. The Department directs the Administrative Per Se Program in response to the threat posed by operators driving under the influence of alcohol (DUI) and issued more than 12 thousand license suspensions this year. In addition, as mandated by the state and federal voter registration statutes, the DMV assisted more than 14 thousand individuals in registering to vote, increasing the total number of registries to more than 127 thousand, to date. DMV offices have also proven, convenient sites for the public to enroll as anatomical donors.
The DMV is building toward the restart of Connecticut’s emissions testing program, scheduled for mid-September 2003, which involves oversight of the contractors selected to operate the vehicle testing and database design and management portions of the program, Agbar Technologies, Inc. of Chicago, Illinois and Sys Tech International, LLC of Ann Arbor, Michigan, respectively. The new decentralized approach utilizes a minimum of 300 privately owned garages to conduct the myriad tests (OBD II, ASM 25/25, Two-Speed Idle and Diesel) that are integral to the State’s enhanced program. DMV has also supervised the design and content of the materials and venues for the program’s public information dissemination. Of significance within this program are the high-tech, anti-fraud measures (real-time video monitoring and covert, overt and record auditing) to insure the integrity of the operation. In conjunction with this aim was the acquisition and ongoing outfitting of a technical management center that will house the video and data auditing functions as well as be suitable for Certified Emissions Repair Technician training and an emissions customer service center.
Progress continues on the Real-Time-Online Registration System initiative, which is the agency’s top strategic initiative. Beginning in December 2003, eligible Connecticut citizens will have the option of renewing their automobile registrations from the comfort of their homes via the Internet. An enduring benefit of this project is the re-engineer of many of the agency’s information systems such as, the Registration, Title, Operator Control/Driver History and, incidental improvements to related subordinate systems.
DMV joined the Department of Information and Technology in the successful development of an Internet website within the universal portal established for all state agencies. This entailed the complete redesign of the agency website as well as every existing link. Agency staff continuously monitors the site to maintain accuracy and insert information deemed useful to customers. The DMV website address, http://dmvct.org, is visited by as many as 25 thousand customers weekly.
These major undertakings exemplify the very tangible innovations the agency is involved in and are illustrative of DMV’s commitment to providing better and more convenient services to its customers.
The agency introduced a new Special Program license plate that memorializes the national tragedy of September 11, 2001 and contains the logo, “United We Stand” enclosed by the American and Connecticut State flags. This is but one of ten Special Program Plates and 40 Special Interest Plates in the DMV repertoire, available to customers.
The construction of two new Branch Offices has been completed. These leased facilities, located in Bridgeport and Danbury, provide 15 and 10 thousand square feet of ADA compliant office space, respectively, containing large, bright customer service areas, employee conference and training rooms and ample storage space. These new facilities compliment the eight existing full-service branch offices and three satellite offices (full-service with limited hours). The agency also maintains two popular photo-licensing buses and two Winnebago’s that alternately operate at 12 locations statewide. Photo-licensing services are also available at 15 AAA offices.
The Dealer and Leasing Online Registration Program enables leasing companies and dealerships to interact directly from their offices with DMV’s vehicular registration renewal database. This method of registering vehicles accounted for approximately 185 thousand transactions, significantly reducing the flow of customers into branch offices.
The amount of money recovered and services obtained by the Dealers and Repairers Division for consumers injured by licensees exceeded $1 million again this year.
Approximately 4 thousand new cases were referred to the Medical Review Division by law enforcement agencies, physicians and others, because of motorists’ actual or perceived mental and/or physical impairments resulting from advancing age or health problems. For especially difficult evaluations, a Medical Advisory Board comprised of physicians and DMV staff is consulted to determine whether a motorist continues to meet the minimum standards for retaining a traditional license or, because of limitations, must be issued a restricted license. In some instances, due to the nature and/or stage of a motorist’s medical condition, the committee recommends that an individual’s driver’s license be rescinded. Appreciating the gravity of such a decision, the committee is conscientious about ensuring that the whole process is conducted in as compassionate and dignified a manner as possible.
Technological improvements include the upgrade and replacement of out-dated personal computers with newer equipment in order to enhance workflow and efficiency within the agency. A majority of IT staff has been involved in the development, release and implementation of several Requests for Proposals (RFP’s) and Statements of Work (SOW’s) for fundamental agency projects, such as: Emissions Testing, an Emissions Database Management System, an Online Registration System, an Internet Registration Renewal Program and an Insurance Compliance Reporting System.
The Strategic Plan initiated for the period July 1, 2002 through June 30, 2005 is progressing in spite of these difficult economic times. The major areas of focus remain: increasing customer/stakeholder satisfaction; enhancing public safety and protection; and instructing and supporting agency employees.
DMV recognizes affirmative action and equal employment opportunity as priority objectives and accordingly abides by an affirmative action plan that was approved by the Commission on Human Rights and Opportunities. The agency’s commitment to both reinforces its goal, the complete and equitable participation of all protected class members in the work force. Therefore, the DMV does not knowingly conduct business with any contractor, subcontractor or material supplier that discriminates against anyone.
The following statistics demonstrate the scope of the agency’s activities for residents as well as the substantial revenues collected for the State of Connecticut:
· Registered motor vehicles in Connecticut - 2.9 million;
· Licensed operators in Connecticut - 2.3 million;
· Revenue collected - $367.6 million during Fiscal Year 2002/2003