USDA Commodity Ordering System

ECOS Update

Date: July 8,2004

Subject: New Commodity Complaint Procedure

Effective with the 2004-2005 school year the USDA Food Distribution Division (FDD) is changing the protocol for managing commodity complaints as follows:

• All complaints must go through the State of Connecticut Food Distribution Program (FDP) unit

• A Commodity Complaint Form must be completed by the Recipient Agency

• Recipient agencies should save the Commodity Complaint Form to a word document, fill it in, and transmit it as an e-mail attachment to food.communication@po.state.ct.us

FDD is working to improve their Commodity Complaint System to eliminate inefficiencies in the current process and to streamline and enhance communication at all levels. This new procedure will expedite complaint processing and will enable FDP to submit complaints directly into ECOS and monitor their resolution.

Should you have any questions or concerns, please contact FDP at (860) 566-1500 or food.communication@po.state.ct.us

Your cooperation during this transition period is greatly appreciated.