In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.
SUPERVISION RECEIVED:
Works under the general supervision of a Motor Vehicle Program Coordinator or other employee of higher grade.
SUPERVISION EXERCISED:
May lead or supervise lower level employees as assigned.
EXAMPLES OF DUTIES:
Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILL AND ABILITY:
Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.
EXPERIENCE AND TRAINING:
General Experience:
Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.
Special Experience:
One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.
Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.
Substitutions Allowed:
1.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2.
A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3.
Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.
