In the Department of Developmental Services this class is accountable for designing, implementing, leading and sustaining improved, cost effective processes and systems to provide quality family and individual support and services for in-home care.
SUPERVISION RECEIVED:
Receives administrative direction from the Commissioner.
SUPERVISION EXERCISED:
Directs staff as assigned.
EXAMPLES OF DUTIES:
Designs and implements best practice processes, systems and services for family and individual support for a life-cycle of quality care, to include but not limited to education, transition coordination, clinical support and services, temporary family assistance, one time grants and respite care to encourage in-home care; coordinates, plans and manages process and system improvement changes with each region; leads and guides regional and central office senior management in family services process and system changes; monitors and measures results to ensure change improvement; meets with families and individuals to assess and ensure their requirements are met; creates a platform to establish dialogue with families; formulates program goals and objectives; develops or assists in development of related policies; interprets and administers pertinent laws; prepares or assists in preparation of program budget; maintains contacts with individuals both within and outside of agency who might impact on family and individual support services; leads and guides family network to strengthen efforts to outreach to families in need of services and supports; represents agency on the Council on Developmental Disabilities and other organizations advocating for persons with intellectual disabilities; may attend relevant courses and workshops to provide and maintain progressive, streamlined and responsive services to families and individuals; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILL AND ABILITY:
Considerable knowledge of and ability to apply management principles and techniques; considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of process improvement and change management; considerable knowledge of systems relevant to developmental disabilities and services; considerable knowledge of local community resources and services including those provided by social services agencies; knowledge of families and individuals served; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to influence and implement organizational change.
EXPERIENCE AND TRAINING:
General Experience:
Ten (10) years of professional experience providing guidance, services and/or support to families in a developmental services setting which includes developmental disabilities and/or autism.
Special Experience:
Two (2) years of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility including some experience in process design, process improvement, implementation and control for services and supports provided to families and individuals.
Note: Process improvement includes analysis of the current state of being, planning change, implementing change, measuring results, improving upon the change and controlling the new process and systems.
Substitutions Allowed:
1.
College training in Developmental Disabilities and Habilitation, Social Work or a related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2.
A Master's degree in Developmental Disabilities and Habilitation, Social Work or related field may be substituted for one (1) additional year of the General Experience.
SPECIAL REQUIREMENTS:
Employees in this class may be required to travel.
