PURPOSE OF CLASS:
In the Department of Emergency Services and Public Protection this class is accountable for receiving on-the-job training in providing a communications link between law enforcement, emergency services and the general public.
SUPERVISION RECEIVED:
Works under the close supervision of a Department of Emergency Services and Public Protection Dispatcher or other employee of higher grade; works more independently with acquired experience.
EXAMPLES OF DUTIES:
Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of troopers to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists Deparment of Emergency Services and Pubic Protection Dispatcher by researching information for troopers on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILL AND ABILITY:
Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.
EXPERIENCE AND TRAINING:
General Experience:
One (1) year of experience in the dispatching of emergency vehicles and responding to 911 calls.
SPECIAL REQUIREMENTS:
1.
Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
2.
Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
3.
Incumbents in this class must receive certification in NCIC and COLLECT systems within three (3) months of appointment.
4.
Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.
CHARACTER REQUIREMENT:
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate will be made before persons are certified for permanent appointment.
PHYSICAL REQUIREMENT:
A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.
WORKING CONDITIONS:
Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.
RESTRICTION
An employee may be appointed to this Trainee class for a period not to exceed one (1) year. The promotional progression in this series is to the Department of Emergency Services and Public Protection Dispatcher.
This replaces the existing specification for the same class in Salary Group CL 14 approved effective May 26, 2009. (Revised to update Agency name)

6391A 4/12/12 cm
CC Final#  Occup. Group Bargaining Unit EEO