Classified/Competitive 
Class Code Pay Plan Class Title Eff.Date
4611  PS - 12 MOTOR VEHICLE AGENT SUPERVISOR  Mar 9, 2012
PURPOSE OF CLASS:
In the Department of Motor Vehicles this class may be used in one of two ways:
1.
BRANCH OPERATIONS: This class is accountable for acting as a working supervisor for staff and activities in the administration of examinations for motor vehicle operator licenses and in the licensing and regulation of commercial and secondary driving school functions;
2.
EMISSIONS: This class is accountable for the administration of waiver processing, contractor monitoring, and customer service activities.
SUPERVISION RECEIVED:
Receives direction from an employee of a higher grade.
SUPERVISION EXERCISED:
Supervises Motor Vehicle Operator License Agents, Motor Vehicle Agents, and/or other employees as assigned.
EXAMPLES OF DUTIES:
Plans unit workflow and determines priorities; schedules, assigns, oversees, and reviews work; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, and outside officials regarding unit policies and procedures; reviews and evaluates courtesy and attitude toward the public; keeps records and submits pertinent reports; interprets motor vehicle laws and regulations for the public; may make public presentations; performs related duties as required.
BRANCH OPERATIONS: Assigns, reviews, and participates in administration of operator license examinations, safety inspections of motor vehicles, and commercial driving school functions.
EMISSIONS: Assigns, reviews, and participates in administration of the waiver processing function, contractor monitoring, and customer service activities within the emissions inspection program.
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILL AND ABILITY:
Considerable knowledge of state and federal motor vehicle laws; considerable knowledge of safe driving and vehicle safety techniques and standards; knowledge of parts, equipment, and mechanical operation of motor vehicles; interpersonal skills; oral and written communication skills; considerable ability to deal effectively with others; ability to prepare reports; some supervisory ability.
EXPERIENCE AND TRAINING:
General Experience:
Five (5) years of experience in the field of education, training or other academic instruction, law enforcement, motor vehicle inspection, motor vehicle repairs, or business handling customer complaints and resolving customer relations problems.
Special Experience:
Two (2) years of the General Experience must be at the level of Motor Vehicle Operator License Agent or Motor Vehicle Agent.
Substitutions Allowed:
1.
College training in the field of education, law enforcement, communication, or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
2.
Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.
SPECIAL REQUIREMENT:
1.
Incumbents in this class must possess and retain a valid Motor Vehicle Operatorís license during employment in this class.
2.
At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
PHYSICAL REQUIREMENT:
Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. Considerable physical exertion may be required. Incumbents must maintain physical ability to stand for prolonged periods of time.
WORKING CONDITIONS:
Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

This replaces the existing specification for the class of Motor Vehicle Agent Supervisor in Salary Group PS 10 approved effective May 16, 2003. (2012 SCOPE Review)

4611A 3/9/12 cm
CC Final#  Occup. Group Bargaining Unit EEO
4611  1553  (14)-Inspection-Investigation
(09)-PROTECT SERV (NP-5)
(3)-Technician