In a Motor Vehicle Branch Office, this class is accountable for supervising staff engaged in a variety of transactions, acting as assistant to the Motor Vehicle Branch Operations Supervisor 1 or 2, and providing a full range of direct services to the public.
In an independent sub-office of the Department of Motor Vehicles this class is accountable for supervising staff, overseeing all office activities and providing direct services to the public.
In a branch office, receives general direction from a Motor Vehicle Branch Operations Supervisor 1 or 2 or other employee of higher grade.
In an independent sub-office, receives general direction from a Motor Vehicle District Manager or other employee of higher grade.
Supervises assigned personnel which may include orientation, training, counseling, evaluation and discipline in accordance with departmental standards.
EXAMPLES OF DUTIES:
Performs a wide range of supervisory, administrative and technical duties, as follows:
Supervises assigned staff; assigns and evaluates work for effectiveness; counsels or assists staff in resolving public service difficulties, limited restorations or other problems; provides or assists in providing orientation and training to employees; periodically evaluates workflow and effectiveness of work to assess ongoing training or procedural needs; prepares office reports and correspondence; completes employee service ratings; reassigns staff as necessary to provide most efficient public services; may maintain employee attendance and time records.
Prepares or assists Motor Vehicle Branch Operations Supervisor in preparing work stations; checks office equipment to ensure proper functioning; may make minor repairs and adjustments; may be responsible for opening office building and safe; may be responsible for or assist supervisor in ensuring proper building security and maintenance; may be responsible for maintaining inventory and ordering office supplies.
Assists in ongoing provision of information/services to the public; provides assistance to central office personnel, tax collectors, dealership personnel and other concerned individuals; performs the full range of branch office transactions including limited restorations and the operation of equipment as required; may collect money and receipts from staff, prepare bank deposits and resolve balancing problems.
Assists Branch Operations Supervisor in performing a variety of other administrative functions; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILL AND ABILITY:
Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of office systems and procedures; knowledge of clerical detail and record keeping including financial record keeping; considerable interpersonal skills; oral and written communication skills; skill in handling and counting money; skill in the operation of office equipment; ability to maintain office equipment; ability to prepare reports; supervisory ability.
EXPERIENCE AND TRAINING:
Six (6) years of clerical experience.
Three (3) years of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation, two (2) years of which must have been in an advanced examination capacity requiring the issuance of a variety of official documents or in a working supervisory capacity.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
Two (2) years as a Motor Vehicle Examiner Specialist or one (1) year as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience required.
This replaces the existing specification for the class of Motor Vehicle Branch Supervisor in Salary Group CL 20 approved effective May 26, 2009. (Revised to update titles referenced in class specification)