Classified/Non-Competitive 
Class Code Pay Plan Class Title Eff.Date
1561  MP - 66 INFORMATION TECHNOLOGY MANAGER 1 *  Jun 28, 2013
1562  MP - 68 INFORMATION TECHNOLOGY MANAGER 2 **  Feb 3, 2017
1563  MP - 70 INFORMATION TECHNOLOGY MANAGER 3  Jun 28, 2013
1564  MP - 73 INFORMATION TECHNOLOGY MANAGER 4  Jun 28, 2013
PURPOSE OF CLASS:
Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.
Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.
GUIDELINES FOR CLASS USE:
The scope of responsibility varies by position, and is influenced by the organizational structure, budget and the breadth and impact on statewide operations and services. These classes are structured into four levels which are distinguished based on the complexity of the responsibilities assigned, including the supervision of staff activities; the range of operating systems; operating budgets; size of location and or functional assignments and other related factors. Refer to class addendum.
SUPERVISION RECEIVED:
Incumbents are accountable to the organization, peers and employees for the successful implementation of the department mission, values, vision and initiatives.
SUPERVISION EXERCISED:
Directs information technology staff, business staff and consultants assigned to projects.
EXAMPLES OF DUTIES:
Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location; establishes priorities for systems development and information technology projects in accordance with agency requirements; coordinates, plans and manages solution architecture projects; directs the planning, design and implementation of complex storage solution configuration; develops plans for future utilization information technology services in the overall agency program; within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies; aligns information technology planning with the business strategy; leads and influences the development of standards and decisions regarding changes to systems/applications; manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support; oversees information technology projects from conception to completion; works with leadership team to maximize cross-team contributions; leads information technology operations to ensure exceptional quality and timely response to all customer service issues; interfaces regularly with clients/customers; stays abreast of local, regional and national industry trends; understands the major economic, political, technological and competitive trends affecting technology; to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve; compares information technology with those of significant competitors and makes appropriate adjustments; coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals; sets an example by acting in ways that are consistent with shared department values; fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision; strengthens staff by providing choice, developing competence and offering visible support; focuses on continuous learning for self and staff; actively acknowledges individual and team accomplishments; leverages technological solutions to meet business needs; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILL AND ABILITY:
· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment
· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness
· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.
EXPERIENCE AND TRAINING:
General Experience:
1.
LEVEL 1, 2, 3, and 4: Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.
Special Experience:
1.
LEVEL 1: Three (3) years of the General Experience must have been in a lead capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Analyst 3.
2.
LEVEL 2: Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.
3.
LEVEL 3: One (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.
4.
LEVEL 4: Three (3) years of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Manager 2.
Substitutions Allowed:
1.
College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.
2.
A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
3.
For the Information Technology Manager 1 level only, for State Employees, four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.
SPECIAL REQUIREMENTS:
1.
The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.
2.
Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).
3.
The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.
COMPENSATION GUIDELINES:
1.
*The salary range for the Information Technology Manager 1 will be MP 65/66. Incumbents in this class may progress to the maximum of the MP 66 Range.
2.
**The salary range for the Information Technology Manager 2 will be MP 67/68. Incumbents in this class may progress to the maximum of the MP 68 Range.
3.
The following functional areas shall be assigned to class code 1562, Salary Group MP 68: Information Technology Project Manager and Solutions Architect.
ADDENDUM
Refer to Addendum for Level Definitions
This replaces the existing specifications for the titles of Information Technology Manager 1, 2, 3 & 4 in Salary Groups MP 66, 68, 70 & 73 approved effective June 28, 2013. (Revised to modify content)

1561A 1/30/17 cm
KEY ELEMENTS
LEVEL 1

PROGRAM RESPONSIBILITY

ORGANIZATIONAL IMPACT

MANAGERIAL COMPLEXITY

This level represents first level managers with responsibility for direction and coordination of a limited organizational unit or program or small agency information technology program. Managers in this level would typically be functioning as project or program managers.

Ranges from the delivery of services with the emphasis on tactical, operational and people issues to participating in issues with broad organizational impact with strategic implications, typically involving the development of agency policies regarding the way services are delivered and /or operational policy within the assigned division, group or function.

Emphasis ranges from the fundamental application of management principles to the full practice where the perspective goes beyond day-to-day activities. Participates in the controls of large scale critical assignments though program/project planning techniques.

SUPERVISION

EXPERIENCE & TRAINING

TECHNOLOGY

Incumbents at this level would typically be supervising a minimum of two first line supervisors or working leads to multiple first-line supervisors or working leads.

Requirements at this level consist of
ten (10) years of experience in computer or network operations, production control, systems development, information technology analysis and planning, including
three (3) years in a lead capacity at the level of an Information
Technology Analyst 3 or four (4) years as a Computer Operations Supervisor.

LEVEL 2

PROGRAM RESPONSIBILITY

ORGANIZATIONAL IMPACT

MANAGERIAL COMPLEXITY

This level represents mid-level managers with responsibility for direction and coordination of information technology services for multiple small agencies, a medium sized agency or for multiple system environments, which involve major groups or sections of the agency. Managers at this level would typically be functioning as operations managers.

Routinely provides strategic input impacting upon “how the organization accomplishes goals & objectives.” Strategic focus is on long range planning. Integration and implementation of work tactical actions/plans. Strategic decisions are made where there are few precedents or established approaches.

Requires an advanced level of management principles & practices including leadership that emphasizes integrating and coaching lower level managers and advanced professionals across organizational lines for actions strongly affecting the agency mission. Administrative complexity includes development of major budgets and influence over decisions that impact service delivery.

SUPERVISION

EXPERIENCE & TRAINING

TECHNOLOGY

Incumbents at this level typically will supervise multiple staff or projects & programs including lower level managers, advanced technical, professional staff & supervisors or consultants.

Requirements at this level consist of
ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning, including
two (2) years in a supervisory  capacity at the level of an
Information Technology Supervisor or one (1) year in a managerial
capacity at the level of IT Manager 1.

LEVEL 3

PROGRAM RESPONSIBILITY

ORGANIZATIONAL IMPACT

MANAGERIAL COMPLEXITY

This level represents upper level managers with responsibility for agency wide divisions/bureaus; management of major locations or managing a statewide function.

Focus is on strategic planning and policy development that involves innovative thinking and affects agency’s mission. Responsibility involves establishing budget, work direction and priorities for large sections of the agency with influence on other internal and external organizations.

Requires the use of sophisticated, complex and varied management principles and practices involving integration & leadership of advanced managers and professionals in development of policy and strategic initiatives effecting the statewide information technology services. Administrative complexity includes development and administration of major budgets with either multiple large agency or statewide impact; development and implementation of information technology strategic plans for statewide services.

SUPERVISION

EXPERIENCE & TRAINING

TECHNOLOGY

Incumbents at this level will typically supervise a minimum of two lower level managers to multiple lower level managers.

Requirements at this level consist of
ten (10) years of experience in computer or network operations, production control, systems development and information technology analysis and planning, including one year
in a managerial capacity at the level of IT Manager 2.

LEVEL 4

PROGRAM RESPONSIBILITY

ORGANIZATIONAL IMPACT

MANAGERIAL COMPLEXITY

This level represents the executive level of management responsible for the overall direction of information technology services for the entire state. Maximum of four (4) positions at this level.

Routinely directs the overall strategic planning and budget development for information technology services for the entire state. Responsible for providing leadership to all levels of managers assigned to the agency. Assists the Chief Information Officer with the overall administration of information technology services in the state. Significant influence on external and internal groups.

Requires the use of sophisticated, complex and varied management principles and practices involving integration & leadership of advanced managers and professionals in development of policy and strategic initiatives effecting the statewide information technology services. Administrative complexity includes development and administration of agency and division budgets, development and implementation of agency’s information technology plans; strongly influences the decisions regarding information technology services in the state.

SUPERVISION

EXPERIENCE & TRAINING

TECHNOLOGY

Incumbents at this level are responsible for supervising multiple managers in their respective divisions. Incumbents report directly report to the Chief Information Officer.

Requirements at this level consist of
ten (10) years of experience in computer or network operations, production control, systems development and information technology analysis and planning, including
three (3) years in a managerial capacity at the level of IT Manager 2.

CC Final#  Occup. Group Bargaining Unit EEO
1561  1909  (07)-Information Technology
(02)-MANAGERIAL
(1)-Officials And Administrators
1562  2375  (07)-Information Technology
(02)-MANAGERIAL
(1)-Officials And Administrators
1563  1909  (07)-Information Technology
(02)-MANAGERIAL
(1)-Officials And Administrators
1564  1909  (07)-Information Technology
(02)-MANAGERIAL
(1)-Officials And Administrators